Informativa sui rimborsi

Last updated: January 2026

Times Art Design
30 North Gould Street, Ste 37226
Sheridan, WY 82801, United States
Email: info@timesartdesign.com

Thank you for shopping at Times Art Design.
This Refund & Return Policy explains the conditions under which returns, cancellations, and refunds are accepted.

📦 Return Period

You may request a return within 14 days of receiving your order.

✅ Return Eligibility

Returned items must be:

  • Unused and unworn

  • In original condition

  • With all original tags attached

  • In original packaging

  • Accompanied by proof of purchase

Items that do not meet these conditions may be refused.

🧾 How to Request a Return

To request a return, contact us at info@timesartdesign.com and include:

  • Your order number

  • The reason for the return

Returns must be approved before shipping.
Items sent without prior authorization will not be accepted.

📍 Return Address

The return address will be provided by email after your return request is approved.

🚚 Return Shipping Costs

Customers are responsible for return shipping costs.
We do not provide prepaid return labels.

💠 Damaged or Incorrect Items

Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, contact us immediately at info@timesartdesign.com.
In such cases, we will cover the return shipping cost or offer an appropriate solution.

⚠️ Non-Returnable Items

The following items are not eligible for return:

  • Custom or personalized products

  • Gift cards

  • Final sale or discounted items

  • Items showing signs of use or wear

No restocking fees are charged for approved returns.

🔁 Exchanges

We do not offer direct exchanges.
To receive a different item, please return the original product and place a new order.

🇪🇺 European Union – Right of Withdrawal

If your order is delivered within the European Union, you have the legal right to withdraw from your purchase within 14 days, without providing a reason.

To exercise this right:

  • You must notify us by email within 14 days of receiving the item

  • The item must meet the return conditions listed above

Refunds will include the product price only.
Original shipping costs (if any) are non-refundable.
Return shipping costs remain the responsibility of the customer.

💳 Refunds

Once your return is received and inspected, you will be notified of the approval status.

Approved refunds are processed to the original payment method within 10 business days.
Your bank or card provider may take additional time to post the refund.

If more than 15 business days have passed since approval, contact us at info@timesartdesign.com.

📩 Contact

For any questions regarding returns or refunds, contact us at:
info@timesartdesign.com